Shipping And Returns

Shipping Information

We offer fast and reliable shipping World-wide.

Shipping Partners: We ship via trusted carriers like Australia Post and Sendle to ensure safe, fast delivery.

You’ll receive a confirmation email with tracking information as soon as your order leaves our warehouse.

Returns & Exchanges

We stand by the quality of our Kneedom Patella Knee Brace — and we want you to feel 100% confident too.

30-Day Satisfaction Guarantee:
If you’re not completely happy with your purchase, you can return it within 30 days of delivery for a refund or exchange.

Conditions for Return:

Items must be in original condition (unworn, unwashed, and free of damage).

Packaging must be intact.

Proof of purchase (order number or receipt) is required.

How to Start a Return:
Email us at support@kneedom.com.au with your order details, and we’ll guide you through the easy return process.

Refund Time:
Once your return is received and inspected, we’ll process your refund to your original payment method within 5–7 business days.

Important Notes

Shipping fees are non-refundable unless the return is due to a fault or error on our end.

Kneedom is not responsible for items lost during return shipping. We recommend using a trackable service.