Refund Policy

Effective Date: [11/03/25]

At Kneedom, we are committed to your satisfaction. We stand behind the quality of our products and want you to feel confident when shopping with us.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

- Your item must be unused, in its original condition, and in the original packaging.

- Proof of purchase (such as your order confirmation) must be provided.

Please note:

- Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

- Shipping fees (if applicable) are non-refundable.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

- A refund will be processed back to your original payment method within 5-7 business days.

- If your refund is delayed, please first check your bank account, then contact your bank or credit card company as processing times can vary.

We do not offer direct product exchanges. If you wish to exchange a product, we recommend returning the original item and placing a new order.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can make it right.

We will arrange a replacement or refund at no extra cost to you.

Certain items are non-returnable:

- Gift cards

- Items marked as final sale

Our support team is here to help.
Please contact us at: